We Detect.
We Diagnose.
We Restore.
Downtime isn’t an option. We make sure it never becomes one. Tritium has spent two decades deploying into markets where uptime is mission-critical. We built a global service network available to every customer, direct from the manufacturer. Tritium detects, diagnoses, and restores chargers to service with minimal operator intervention.
Follow-the-Sun,
On Three Continents.
Wherever you are, we’re already there. Our support teams in the US, UK and Australia run technical operations 24/7 across North America, Europe and APAC. Spare parts are stocked in multiple locations worldwide, so when a fault happens, we respond right away, whatever the time zone.
Manufacturing
R&D & Testing
Service & Support Hub
Backed Directly by
the People Who Built It.
- 24/7 technical operations coverage: follow-the-sun support so faults are addressed immediately.
- Guaranteed service response: response and recovery targets established through the Premium SLA.
- Engineering escalation: direct line from support engineers to Tritium product and firmware engineering for root-cause and corrective action.
- Commissioning & start-of-life support: remote and on-site commissioning so chargers enter operation correctly from day one.
One Escalation Path.
Not Five Departments.
- Order & delivery coordination: production scheduling and shipment aligned with site readiness.
- Installation & commissioning support: coordination with installers and project teams to bring chargers online quickly.
- Warranty & spare parts management: centralized warranty handling and replacement parts logistics.
- Operational escalation management: we coordinate across service, engineering and logistics internally.
- Self-service tools: order parts and track service activity through MyTritium.
White-Glove In.
ROI Out.
- Precision onboarding: a white-glove transition for your operations team, from system walk-throughs to full-scale training.
- Interoperability lab: dedicated backend testing to ensure Tritium hardware integrates flawlessly with your preferred CSMS.
- Growth advocacy: a dedicated account lead acting as your internal voice inside Tritium.
- ROI optimization: ongoing guidance to maximize utilization, network health and total cost of ownership.
Order Confirmation
to Full Operation.
Order confirmation & kick-off
Welcome email with next steps and a project kick-off call. You confirm charger OCPP and software configuration and shipment details.
Contractor training & MyTritium access
Installation contractors complete the Tritium Certified Licensing program if required; MyTritium access is set up: accounts, users and sites.
Manufacturing & shipping
Chargers are manufactured to order, provisioned with your OCPP and software configuration, and shipped to the nominated location.
System installation
The installer unpacks, inspects and installs the system. Completion of the Digital Installation Checklist is the pre-condition for commissioning.
Commissioning
RTMs are commissioned and energized by the contractor. Distributed DC systems like PKM and TRI-FLEX are commissioned by a commissioning agent: typically a Tritium engineer.
Operation & preventative maintenance
The charger enters operation, remotely supported with SLA-aligned response times. Preventative maintenance follows the charger model's requirements, typically annually.
Certified Before
They Touch the Equipment.
Installers and field service technicians are trained and certified to work on Tritium equipment safely and efficiently. Training, assessments and license management all run through MyTritium.